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Privacy Policy

Le Nadur LLC (“Le Nadur,” “we,” “us,” or “our”) takes your privacy and trust in us seriously. We are committed to protecting the privacy and security of the information that you share with us.

The purpose of this Privacy Notice is to explain how we may collect, use, store, disclose, or otherwise process your personal information when you interact with us through our website located at, our products and services, and/or other communication channels under our control such as email, telephone, or social media that link to this Privacy Notice (collectively, “Services” or “Website”). 

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. All capitalized terms not otherwise defined in this Privacy Notice have the same meaning as set forth in the Le Nadúr Terms of Use, available here:

If you have questions or concerns about this Privacy Notice, please contact us at

1. Collection of Information

Le Nadúr collects and stores a variety of information when you use our Services so that we can provide the Services to you. If we do not have this information, you may not be able to access or use part or all of our Services. The specific types of information we collect will depend on the Services you use, but may include the following:

Personal Information

Personal information means information associated with or used to identify or contact a specific person. Personal information we collect may include:

  • Identifiers such as your first and last name, date of birth, sex or gender, physical address, email address, phone number, identification numbers, etc.

  • Audio, visual, and other electronic information such as photographs and videos for purposes other than diagnosis or treatment

  • Commercial information such as your order history, products purchased or considered, payment information, and shipping history

  • Internet and network activity information such as IP address, geolocation information, device information, log data, and cookies and similar technologies

  • Inferences drawn from any of the information collected about you such as your preferences, characteristics, and behavior, etc.

  • Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

  • All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Health Information

Health information is a type of personal information that includes any identifying information we collect relating to your medical history, including symptoms, diagnoses, treatment and outcomes. Health information we collect may include:

  • Audio, visual, and other electronic information such as photographs and videos for purposes of diagnosis or treatment

  • Medical history such as medical conditions, medications, allergies, treatment options, prescriptions, and any other health-related information for purposes of diagnosis or treatment.

  • Commercial information such as your order and shipping history

2. Sources of Information

We collect information about you from the following categories of sources: 

  • You (Actively)

You may actively provide us information when you use our Services such as through our websites, emails, social media, surveys, sweepstakes and promotions, customer support, or any other online or offline interactions.

  • You (Passively)

You may also passively provide us information through your interactions and use of our Services such as your IP address, access times, hardware and software information, device information, device event information (e.g., crashes, unsuccessful logins, browser type), the web page you’ve viewed or engaged with before or after using the Services, and other relevant information. We may use cookies and other tracking technology to collect this information. For more information on the cookies and other tracking technology we use, please see the Cookie section below.  

Third Parties

We may receive information from third parties such as affiliates, business partners, and service providers to operate our business and improve your experience and interactions with us.

Publicly Available Databases

We may receive information that is available publicly, either online or offline, to operate our business and improve your experience and interactions with us.

3. Use of Information 

Le Nadúr and our service providers may use information about you to:

  • Verify your identity as the holder of an account with us;

  • Administer your account, process payments, troubleshoot issues, and provide you with customer support;

  • Communicate with you about the Services, and to deliver any administrative notices or alerts and communications relevant to your use of the Services;

  • Allow you to participate in sweepstakes, contests, or other promotions;

  • Market our services and those of third parties that we believe may be of interest;

  • Tailor the features, performance and support of the Services to you and your preferences;

  • Provide, operate, analyze usage of, and improve the Services, including performing product research and development;

  • Investigate, detect, deter, prevent, report, defend against, or take other action regarding security incidents, abusive behavior, suspected fraud, malicious or illegal activities, or violations of our Terms of Service or other policies;

  • Make sure our terms, policies, and agreements with you and any third parties are enforced;

  • Comply with applicable laws and regulations.

4. Sharing of Information

We understand the importance of protecting the confidentiality of your information and limit our disclosure of your personal and/or health information to the following possible scenarios:

  • To licensed medical providers (including those who provide healthcare services, drugs, or medical devices) so that they may provide you with the tele-dermatology and related products and services you request;

  • To third-party service providers acting on our behalf or to entities with whom we may collaborate with to offer and deliver the Services;

  • In order to protect the safety and security of Le Nadur, the Services, our operations, our systems, our properties, our customers, or any other related person or entity;

  • In order to investigate, detect, deter, prevent, report, defend against, or take other action regarding security incidents, abusive behavior, suspected fraud, malicious or illegal activities, or violations of our Terms of Service or other policies;

  • In order to establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others;

  • In order to comply with applicable laws or legal processes such as a court order or subpoena;

  • In connection with any reorganization, restructuring, merger, sale, acquisition, financing, dissolution, or other transfer of assets under the condition that the recipient agrees to respect your information in a manner that is consistent with this Privacy Notice.

5. Cookies and Other Tracking Technology

We use cookies and other tracking technologies to collect information about your use of our Services. Cookies are small files, typically comprised of letters and numbers, that your computer or mobile device saves when you visit certain websites. When you return to the websites that save cookies on your device—or visit other websites that use the same cookies—the websites recognize such cookies and your browsing device.

Generally, we use first-party and third-party cookies for the following purposes: to make our Services function properly; to provide a secure browsing experience during your use of our Services; to collect information about your use of our Services to help us improve and optimize our Services; to remember your preferences for your convenience; and to market our Services, including by showing ads or content on our Services or on third-party sites.

We use the following types of cookies on our Services:

  • Strictly Necessary Cookies, which are needed for the Site or Services to operate as reasonably expected by you.

  • Functional or Preference Cookies, which remember your name or choices.

  • Performance or Analytic Cookies, which collect passive information about your use of the Site or Services.

  • Advertising or Targeting Cookies, which are used to make advertising messages more relevant and personalized to you based on your inferred interests.

6. Persons Under the Age of 16

Persons under the age of 13 are prohibited from using our Services. Persons between the ages of 13 and 15 may only use our Services with the legal authorization of their parent or legal guardian. Le Nadúr does not knowingly collect any information from persons under the age of 13 (or from persons between the age of 13 and 15 without appropriate authorization). 

Please contact us if you believe we have collected user information about a child without consent from their parent or guardian so we can take corrective action. Requests should include a description of the specific posted information (including information that will allow us to confirm it was created and posted by you) and should be sent to

7. Security of Information

Le Nadúr understands the importance of securing your information. We are continuously implementing and updating our administrative, technical, and physical security measures to protect your information. 

Please be aware that using the Internet comes with inherent risks. No method of data transmission or method of physical or electronic storage can be guaranteed to be perfectly secure. There is some risk that an unauthorized third party may find a way to circumvent our security or that a transmission of your information over the Internet will be intercepted. Le Nadúr takes the measures stated above to provide a level of security appropriate to the risks of processing your information. You acknowledge and accept that we cannot guarantee the security of your information.

Aside from our efforts in securing your information, it is your responsibility to protect the security of your account credentials and keep your password confidential. If you notice suspicious activity or believe that your account may have been compromised in some way, please contact us immediately at

8. Retention of Information

We may retain your information as required or permitted by applicable laws and regulations. For example, if you are a resident of certain jurisdictions you may be able to request to have your personal information deleted. If your request is granted, we may still be required by medical laws to retain your health information for a period of time. Your medical records will be retained by Company for a period of at least five (5) years, unless a longer period is required by state or federal law, after which they may be destroyed. If you are younger than twenty-three (23) years of age on the date the records may potentially be destroyed, your records will be kept at least until you reach the age of 23 or as required by state or federal law.

9. Your Choices

In order to provide our Services to you, we may send you communications related to your transactions, security, or the administration of this website. Transactional emails are emails we send you relating to your account or in connection with providing you the Services such as emails changing your password, emails in response to your support request, and emails from your medical provider. 

From time to time, Le Nadúr may also send you marketing emails to provide you with free newsletters, surveys, offers, and other promotional materials. If you wish to stop receiving marketing emails from us, you can opt out by clicking the unsubscribe link at the bottom of any marketing email or contact us at Please be aware that you cannot opt out of transactional emails. You may opt in to receive text messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.” 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to:

10. Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: